SlotsNBets Casino - Player has been accused of opening multiple accounts.

I ended up opening Duplicate Account and also deposited the times GBP 200 , 50 , 200 and 200 which equals to 750.

I was able to play and the balance after some loss n win was £700

Now I submitted my document for verification and after 3 days they closed the account which I agree is ok since its Duplicate account.

I requested them to either give my deposit back which wax 750 or balance back which was 700.

On reply they said we will give you just 200 that's the decision.

I did checks terms n conditions below no where if says just refund last deposit....its total deposit which should be refunded.

Happy to send relevant emails.

4.8.2. We may, at our discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of any Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

Can you keep my name anonymous for safety reasons please...also pass me mail Id where I can forward the communication I had with the casino.

Dear Ajay,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://slotsnbets.com/templates/company/terms_and_conditions:

"Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc.) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". You may open only one Account. Should we identify any customer with more than one account, we reserve the right to close those Duplicate Accounts. Should we close a Duplicate Account:

We may, at our discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of any Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account)"

COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

"The following practices (or any of them) in relation to the Services:

abuse of bonuses or other promotions; and/or using unfair external factors or influences (commonly known as cheating); and/or taking unfair advantage (as defined in paragraph 9.5.3); opening any Duplicate Accounts; and/or undertaking fraudulent practice or criminal activity (as defined in paragraph 9.5), constitute "Prohibited Practices" are not permitted and will constitute a material breach of the Terms & Conditions. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion."

It means that if you have lost your previous deposits while having multiple accounts, you might be entitled to a refund of the last deposit only.

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

Could you please advise what was the reason to open a brand new account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have changed your nickname. Is it ok like this? My email address is petronela.k@casino.guru. I will be waiting for more information patiently. Thank you in advance.

Hello,

Have you received your refund of £200? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Nothing received yet send multiple reminder but no success...

Thank you very much for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello,

I looked at your complaint and will do my best to help you. I would like to invite SlotsNBets Casino into this conversation. Casino, can you please specify what is the problem with the refund of his last deposit?

We would like to ask the SlotsNBets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.