Slotshall Casino - Player’s complaining about overall casino experience.

I"ve had a withdrawal the past 6 times and on every withdrawal i had to verify details and i play a number of casinos 12 to be precise and slots hall is the only 1 which delays withdrawal requests by using verification process. Also in their terms it states withdrawals will be done in up to 48hrs but it can take up to 2 weeks sometimes and longer if the player does not intervene.

So on my last 1 i had even told them they could even close my account down as long as my 5k was processed and 5 minutes later it was processed and the account was closed.

This goes to show of what narrow business minded staff slots hall has and how they treat their players and yes i really am a big player at slots hall or should i say was.

Are they really fit to be pary of the casinos offered to play or should be a blacklisted casino as if you look at the way they treat their customers.

Regards

Dinesh

08***95

Dear Dinesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, since you have closed your account already, there is not much we can do for you.

I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Please do not hesitate to contact me if there’s anything else, I could do for you in this matter, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Hi

No problem it's not an issue as like you say the account is closed and nutting can be done. There was no other way to get my withdrawal processed but to tell them they are free to close my account. So it was not to close by choice.

Obviously you say nutting can be done, so why have these platforms to raise issues. As I do know others playing and have the same issues.

Kind Regards

Dinesh

08***95

Once again, I’m sorry to hear about your negative experience. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.