Slotsgallery Casino - Player's account has been blocked.

I played on a no deposit bonus and won $ 90 in bitcoin 0.0019 when I asked for a withdrawal request they just blocked my account with no explanation ... I only played 2 games manhattan wild and fire in the hole.and I played it on a very small betu. why did they close my account they didn't want to tell me. they didn't even ask for my documents, I only have one screenshot from the chat.

Dear Estevan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus was in play? If possible, please post here the link to the offer you redeemed. Do I understand it correctly, that this was your first attempt at withdrawal?

If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

https://casino.guru/slotsgallery-casino-review

yes this is the first withdrawal i have tried, the bonus i used over the guru no deposit bonus.

I have no communication except this message where they do not want to explain to me why the decision was made to close the account.

Thank you very much Estevan for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Estevan!

From now on I will take care of your complaint. I would like to invite representatives of Slotsgallery Casino into this complaint in order to proceed with the resolution.

Dear Estevan,

Although the casino did not reply directly in the complaint yet, I'd like to inform you that we are currently discussing this case outside of this complaint. Once I will be able to proceed with any conclusion, I will reply in this thread as soon as possible.

???

Dear Estevan,

After a number of discussions and calls regarding this case, we are still in the middle of reviewing all the information. We have scheduled another call with the representatives of the casino to address our questions to the casino. Supposedly, this is the last call in the resolution process of this case and we'll be able to provide our conclusion here.

Based on the explanation of the casino and another complaint with the same player and the sister casino, we are rejecting this complaint.

The operator's decision is backed by the player's breach of terms & conditions in their sister casino - BOHO Casino, therefore they have decided to exclude this player from Slotsgallery as well, which is totally understandable in our point of view.