HomeComplaintsSlotsandCasino - The player's withdrawal has been delayed.

SlotsandCasino - The player's withdrawal has been delayed.

Amount: $200

SlotsandCasino
Safety Index:Above average
Submitted: 23 Jul 2021 | Resolved : 02 Aug 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player's withdrawal has been delayed for over 2 weeks. The complaint was resolved as the player has been paid out.

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3 years ago

I requested a Bitcoin withdrawal of 200$ on July 7th. All my documents ave been approved. At first customer support would tell me the generic message like "When your withdrawal is processed you will be notified". Now for the last week they have been telling me they are having update issues with their servers and it's delayed all withdrawals. I'm trying to be patient I just hope I'm not getting the run around. So if anybody out there is considering playing at Sports and Casino be aware that they are saying all withdrawals are being delayed. I'll update if something changes.

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3 years ago

Dear Uffy30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you complete the account verification? Is this your first withdrawal request in the casino? Did you try to use a different payment method? Also please forward any relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

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3 years ago

Hi. I requested the withdrawal 7/7/21 and docents were approved 7/10/21. (Screenshot sent to your email). Yes it was my first withdrawal. To your question, did I try to use a different payment method? Im not sure what your refering to. Do you mean did I try to change my withdrawl method? No I did not, I have found that Bitcoin withdrawals are the quickest way to receive a withdrawal of winnings.. I used Bitcoin to deposit also. I am emailing all the screen shots I have to your email address now, thankyou for your time

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3 years ago

UPDATE- Sports and Casino just approved and sent my withdrawal.

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3 years ago

Dear Uffy,

I'm happy to hear that your withdrawal has been approved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru

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