SlotsandCasino - Player’s withdrawal limit has been changed.

I had a significant win and as a VIP was allowed to withdraw $10k weekly, however after one week my account status was revoked without notice despite being informed the week prior that I would be able to continue to withdraw $10K weekly until my full balance was withdrawn as they were unable to accommodate my request for a one time exception for a full withdraw.

Furthermore, the number which I was provided for my previous host is no longer in service and I have been denied any request to communicate with my previous host (or any host)

Dear mp4ktc8kjp,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Unfortunately, all casinos have the full right to set rules for their reward or VIP programs, and usually, the player's activity is what influences their VIP status.

• Could you please clarify what's your current withdrawal limit per week?
• Which payment method do you use to withdraw your winnings?
• Did you save the message in which the casino confirmed that your withdrawal limit would remain the same?

Thank you in advance for your reply.

Best regards,

Kristina