HomeComplaintsSlotsandCasino - Player’s withdrawal has been rejected.

SlotsandCasino - Player’s withdrawal has been rejected.

Amount: $99

SlotsandCasino
Safety Index:Above average
Submitted: 29 Jan 2021 | Case closed : 15 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States had his withdrawal reversed without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Gennes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Did you receive any explanation from the casino why your withdrawal has been cancelled?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Public
Public
3 years ago

Dear Gennes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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