The player from United States had his withdrawal reversed without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Gennes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Did you receive any explanation from the casino why your withdrawal has been cancelled?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela