HomeComplaintsSlotsandCasino - Player’s struggling to withdraw his winnings.

SlotsandCasino - Player’s struggling to withdraw his winnings.

Amount: $1,000

SlotsandCasino
Safety Index:Above average
Submitted: 22 Jun 2020 | Case closed : 07 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States has received his winnings through an international check which was not accepted in the player’s bank. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

When I got my check, it was from a canadian bank. my bank wouldn't cash it cause they could not verify the routing number. now i have a 950 dollar check i can't cash.and paid 50 dollars out of my winnings to get it. I won't deposit here again. shame it was a fun place to play.

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4 years ago

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have been informed by the casino to check the availability of cashing out the international check. Consequently, have you tried to communicate this issue with the casino? Have you been offered any alternative, as refunding the check, and getting paid through an alternative payment method? Maybe one of the e-wallets, such as Bitcoin, would be a good option for you. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.

Lastly, maybe a different bank would be able to accept the check?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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