SlotsandCasino - Player’s bonus privilege has been withdrawn.

Been a loyal customer to this website never had any issues besides the first withdrawal that was Long, customer service was good and bonuses as well. In one day after deposited some money, got my reward removed which was high roller for no reasons no emails… later that day my account was locked and same no reasons no email, chat live impossible to reach when managed to do so, they do not seems to help at all. I want at least my bonuses back for my last deposits

Dear Hakeem91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Hakeem91,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

The have now banned my account stating that i have multiple accounts and that is not true, I have the same one been playing with the one and only account for a while that has been verified, even had successful withdrawal before. I do not understand where is this coming from but this ban happened after posting my complaint on here.. Confusing

I understand your frustration, Hakeem91. Could you please advise if your last deposit has been returned to you? How much was the active balance at the time of the account closure, please?

No nothing has been returned to me, they just have closed my account, with a fake reason as never opened more than one account, revoked my reward program when I was meant to receive cashback the next day. my last deposit was 250 pounds

How much was the active balance at the time of the account closure, please?

Dear Hakeem91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.