SlotsandCasino - Player is highly dissatisfied with deposit associated fees.

this casino gladly let me deposit over 2,000 usd with my bank then they noticed i was swinging for the fences (go big or go home) so without justification or explanation they blocked my ability to deposit with my bank any more, told me to use btc after i already explained to them i dont do btc, so they told me they would cover fees if i used btc method so stupid me, i make 1 deposit via btc presented them with receipt associated with that deposit/fee, and i got the run around and never got comped for the btc deposit fee. they want me to use btc i suspect so i am not protected in any way shape or form in case i hit big and they stiff me.. which im sure they would

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have been promised to have deposit fees refunded? Could you please advise how much was it and forward any relevant communication? My email address is petronela.k@casino.guru. Are you still experiencing difficulties withdrawing your winnings through Bitcoin?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Joel,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.