SlotsandCasino - Player encountered problems with Bitcoin deposits.

I've played a couple of 5 times at your casino. I'm a Bitcoin depositor with the most recent deposits being earlier today.

My first deposit was for 28.00 dollars. Initiated through my Coin base Account, transferred, no problems, notified within a couple minutes funds available. Great !!!

Played it out, decided I'd give it another try, so back to Coin base,initiated yet a second transfer which I noticed did not post as did the first which prompt me to check the status via Coin base/Block chain.

Long story short, i discover i somehow managed to purchase bch rather than btc, transferred using btc address supplied within the cashier section of your site. How i did this God only knows, ???

I contact support, explain the situation, support tells me, we don't accept bch and to contact Coin base which I did and Coin base basically says, " You've lost your money" . I realize Sports and Casino utilize the services of a third party processor, who I would imagine is setup to receive all types of crypto ?

Keeping in mind the transfer is mined and now has some 32 confirmations which is one of those things that makes ya say Hmmm ??? I chalked this up to Oh Well, My Bad !!

I initiate another transfer, this time making sure not to repeat my earlier actions. Again, no problems. I initiated, Coin base Broadcast, Block chain, da da da.... In a couple minutes funds in account..

Now, my issue.. As i said, try one last time, initiate transfer 42.81 dollars. No notification funds are available in account ?? I wait..... I wait...... Contact support, run through everything start to finish, support says, each transfer is different, could take less time could take more.. I wait......

Now, I have 4 confirmations,, I wait ...... 6 confirmations . I wait..... 2 hours, I wait ..... 

By this time support isn't responding to my email, chat request ?? Notta nowhere.. and I wait .....

9 confirmations, 3 hours, no support, no funds and I ??? wait ??? Oh Hell No !!!!

You guys had ample time third party processor or not to build Rome.. Not only does the processor have my 27.00 dollar's but it appears my 42.00 dollars as 

well..

Way i see this is very simple, kindly return my money and no hard feelings..

I'm certain there is a reasonable, logical, ethical, and lawful reason you guys haven't credited my account, now if you will be kind enough to share it with me ???

Dear Whit,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with Bitcoin deposits. Please could you answer a few questions for me so that I can fully understand what the issue is? Did you try to deposit in the past via this method successfully? Could you forward me any relevant communication between you and the casino regarding this issue? Did you receive any of the funds back to your Bitcoin account, or they got lost after the unsuccessful deposit? I hope I will be able to help you with this case. Thank you very much in advance for your response.

Best regards,

Petronela

Dear Whit,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

My apologies, family issues required my being away the past several days. Yes, I have successfully deposited using this method numerous times. The two transactions, one for 27.00 dollars and change and the second 42.00 dollars and change are the basis for my reaching out for your assistance. 

No, I did not receive any coin returnwed to my account. I did not receive casino credit for either amount nor has the casino made any attempt to maintain any form of dialoge regarding these two deposits. 

Let me reinterate on the 27.00 dollar transaction. I have all but placed the blame on myself, assuming I in fact, managed to purchase bhc rather than btc, having conducted more than 3 or 400 transactions on Coinbase not one time purchasing Bitcoin Cash, but as I said, Casino states, 3rd party processor collects receipts, depositrs as well as processess pay outs, I can't imagine a processor not having capability of accepting multiple types of crypto. The coin went somewhere, mined to the address provided by the casino.

The second transaction, same thing, never received credit to my casino account, nothing returned and my attempts to reach some form of equitable resolution has fallen on deaf ears. Again, I supplied the address provided by Casino, the coin went somewhere just not into my casino account.

I hope this better explains my situation, your attention and subsequent assistance is greatly appreciated. I am aware of the fact, this is a hard call but maybe the proof is in the Block Chain ?? It is where all records are maintained of each transfer ?? 

I supplied screen shots for each transfer..  

Dear Whit,

I contacted Sports and Casino. Hopefully I will be able to help you with this case as soon as possible. 

Best regards,

Petronela

Thank You 

We would like to ask the Sports and Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I'm sorry but I think we are wasting our time. If the Casino had any intention of answering it would have done so by now.. You do whatever you feel best.. I appreciate your efforts.. Thanks   

Dear Whit,

Thank you very much for your kind words. I don’t give up that easily :) I’m still hopeful. Casino has 7 days to reply to this complaint now.

Hello All,

The issue was that the transfer was sent to a BCH address, which we do not have. 

The address they sent to is not one of ours so there were no funds we could recover. 

We suggested the he contact Coinbase to see if there is anything they can do. 

Regards,
SportsandCasino.com

Hi Whit,

It was never our intention to mislead or take advantage of you or any other customers. 
There is an option that we are currently investigating to recover your transfer. 
Hopefully, we have news for you tomorrow. 

Regards,
SportsandCasino

If I have given you the impression I think you have tried to mislead or take advantage then please accept my apology. As I stated: " I understand things happen", but to turn a deaf ear to a players concerns it sends out mixed signals and makes for question and thats the last thing you and I want. 

I want to feel confident in your Casino, and you want to feel assured in me as a player. I play waaayyy tooooo much but I play. I have recently thrown in the towel with my old RTG friends and am looking, testing and playing a few new locations. Yours being one of them.

i hope we can find an equitable solution and move forward.. Thank You for your attention to these matters.. I await your reply..  

Hello Whit, 

Sorry if we came across as not caring, that is definitely not the case. Since this was the first time an issue like this happened and we have learned a lot and will make sure to handle cases like this differently in the future. 

Unfortunately it looks like we are not getting any reply today, so instead of waiting for the processor, we have gone ahead and just granted a bonus to your account to cover the amount and a bit more for the troubles. 

We hope this is satisfactory and resolves any outstanding issues. 

Regards,
SportsandCasino

Thank You SportsandCasino for your attention, willingness and  most generous resolution. 

And a special Thank You Casino Guru, you guys Rock !!

Dear Whit,

Thank you very much for using the Casino Guru complaint resolution center. We are super excited to hear that your issue got resolved. We will now mark it as 'resolved' in our system.