Slots777 Casino - Player's withdrawal has been delayed.

I registered in November 2023 and got 50 free spins bonus sing up after successful verification. I had good luck and was able to fulfill the wagering.

I now have real money

I make a withraw request for my cryptomoney wallet on 14/12/2023

Since that time, I have no longer been able to contact casino customers. I have sent many emails and have not been answered. Why my withdrawal request has been in waiting mode since then?

Dear walidhm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots777 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm that you have passed the KYC verification?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Free spins were placed in my account after sending the ID document 11/30/2023

Since then, I have contacted customer service many times and have not received a response. However, sometimes I receive an automatic message from the casino that does not respond.

Could you please share a screenshot of your withdrawal request from your casino account?

Also please share a screenshot of your approved account if possible.

You can post screenshots here, or alternatively send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

Thank you very much, walidhm, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear walidhm,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slots777 Casino representative to join this conversation.

Dear Slots777 Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear walidhm,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka