The player from United Kingdom claims the casino doesn't handle player complaints faithfully. Despite several emails requesting account closure and return of funds citing license and payment provider issues, only the account closure was processed. We've rejected this complaint in accordance with the player's explicit request. Additionally, the Casino.Guru account will be deactivated as per the player's instructions.
Slots777 Casino - Player's account closed with refund issues.
Amount: €250
Slots777 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Slots777 Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
