Slots Ventura Casino - The player's unable to withdraw.

this is ridiculous to play slots, i requested inr 30k withdrawal it was rejected saying u did not meet the terms and conditions.

then from inr 500 they left in my account i ran it up to 15k out of which i wanna withdraw 12k but without giving specific reason they have rejected it.

what i m supposed to do here? i was playing with my own deposit how can they reject the withdrawal.

i understand if i was using a bonus or anything but straight up robbing of players.

Hello kiwi4444,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casino Ventura. Allow me to ask you a few question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Do you have any balance at the moment in the casino?

Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal.

Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.

Regards,

Nick

hi,

its slot ventura casino not casino ventura.

yes it was 1st withdawal and verification was passed succesfully, problem is not this, i will tell u in details about problem.

i got email deposit inr 500 and get inr 2500 to play with, so i made deposit of inr500.on which i was lucky to complete wager and made a withdrawal request og inr 7500, which was never processed in 1st place. then i requested them to cancel request of inr7500 from which i was lucky to hit 3000x on one slot and made a withdawal of inr 30000, ofc it was rejeceted saying i have not met the term and condition of bonus.

again inr 500 was left in my account which i agian ran it upto to 12k and requested withdrawal without any bonus or whatsoever in my account.

now out of 12k inr only inr5000 has been processed. it this in any way justified?

they saying read term n condition, why the hell i have to read term and condition if i m playing without any bonus?

does this inr 12000 does not belong to me completely?

i hope issue is clear now and pls put some light on this, i m lossing my trust over sites honestlty and there is no hope since they have barred me from contacting support and no reply to my email.

sharing screenshots with u, pls do something

ANY HELP HERE ? Or not i should forget and move on...

Thank you kiwi for the screenshots. Did the casino send you your betting history after you asked them for it? Aren't you able to access it by your own in your account section?

Please forward the history if you already have it on the same e-mail as previously.

so they have banned my account, no response to emal about betting history. the reason they gave for inr 5000 and not 12000 cashout is that there term and condition says if a player has not deposited over $200 which is rougly 15000 in inr, than their cashout will be 10x max of deposit amount. is that even a thing ??

all emails shared with you nick.

Hello kiwi,

I've run through the casino terms and found this:

"9.1. If the accumulated deposit amount of a player is not greater than €200, then the players will be entitled only up to X10 last deposit. Moreover, in the cases when the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount, the maximum payout will be applied."

I've also noticed that the complaint is for Slots Ventura not Casino Ventura so I'll update it as soon as possible. As we do not have this casino in our system yet, there might be a little delay in resolving this complaint. Did they explain the account closure?

Regards,

Nick

Dear kiwi,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.

The complaint was reopen on the player's request. Will be now waiting for him to answer a few more question.

i didnot request to open complained i just said what is need of me to comment when you have gone through their site and foung it satisfactory that i cannot with more than 10x of my deposit if total doposit not mare than $200. lol its all fair rob me of hitting 3200x on gates

Dear kiwi,

I never said that we find this term to be fair. The reason the complaint was closed because we haven't receive any respond from you. We believe that your winnings should not be limited by the deposited amount. However, based on the e-mail received from you, it seems there are other issues related with your withdrawal and that is the max bet you used during playing with bonus money but currently we do not have any more specific details whether you did breach this term or not. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kiwi4444,

I looked at your complaint and will do my best to help you. I would like to invite Slots Ventura Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

omg it seems like you do not understand the issue.

i got email deposit inr 500 and get inr 2500 to play with, so i made deposit of inr500.on which i was lucky to complete wager and made a withdrawal request og inr 7500, which was never processed in 1st place. then i requested them to cancel request of inr7500 from which i was lucky to hit 3000x on one slot and made a withdawal of inr 30000, ofc it was rejeceted saying i have not met the term and condition of bonus.

again inr 500 was left in my account which i agian ran it upto to 12k and requested withdrawal without any bonus or whatsoever in my account.

now out of 12k inr only inr5000 has been processed. it this in any way justified?

they saying read term n condition, why the hell i have to read term and condition if i m playing without any bonus?

does this inr 12000 does not belong to me completely? they have said its because of deposits not above then $200 u can withdraw max 10x whiic comes to inr 5000.

i hope im clear now

my account has been deactivated now means i will not be able see playing history. if case was of bet exceding you thing they will withdraw even inr 5k.

Dear kiwi4444,

my question was addressed to Casino. Thanks for understanding.

We would like to ask the Slots Ventura Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

they are not gonna reply as its unethical on their part to consficate funds.

what option i have after you close this complained 'unresolved'.

You can contact Curacao gaming authority. If you need my help just send me an email here: viliam.v@casino.guru

thanks

I have been told from their customer support that they gonna respond here. let's see what reply they give.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.