Slots Ventura Casino Review

The player from South Africa had won R2,800 after utilizing a bonus. The casino had requested a deposit of R150 to allow withdrawal, to which the player had complied. However, due to bonus regulations, R1,300 was deducted, leaving only R1,500 for withdrawal. The player had reported not receiving this amount. After the complaint had been filed, the casino responded and deposited the R1,500 into the player's account. The issue had been resolved successfully, and the complaint had been closed.

The player from Canada had experienced difficulties with a withdrawal. After meeting the bonus requirements, she had requested a withdrawal of $1,000 but was later informed she would only receive $500 due to a bonus-related issue. Despite checking daily, the investigation into this issue had remained open and the $500 approved withdrawal had not been deposited into her bank account. We had attempted to assist the player and extended the response time by 7 days, but due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected, but the player retained the option to reopen it in the future.

The player from Brazil had attempted a withdrawal from Slots Ventura Casino, which had been denied due to alleged violation of the casino's Terms and Conditions. She had claimed that she hadn't made single bets equal to or greater than 30% from the value of the deposit, which was the reason the casino had given for voiding her withdrawal request. The player had a verified account and this had been her first deposit in the casino, where she had used a no deposit bonus. We had requested additional information from the player, including the exact bonus she had used and her betting history. Despite our repeated attempts to contact the casino, we had received no response. Consequently, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had recommended the player to contact the Gaming Curacao Authority for further assistance.

The player from Brazil had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player also reported that his account had been blocked by the casino. Despite our efforts to mediate the situation, the casino did not respond to our inquiries. We had advised the player to contact the gaming authority the casino is regulated by - Gaming Curacao. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino's side.

The player from Brazil was experiencing difficulty with the withdrawal process at a casino, claiming unnecessary bureaucracy and obstacles were in place to delay or negate customer's payments. Despite our attempts to gather more information to assist with his case, the player had not responded to our messages. Consequently, we were unable to investigate further and had no choice but to reject this complaint.