Slots Ventura Casino - Player's winnings reduced due to bonus regulations.

Got a bonus from them , played and met all requirements needed. Played with the winnings and ended up winning R2800 then did a withdrawal only to find that i have to make a diposit and i did of R150 with a promise that i can withdraw it with my winnings . Then did a withdrawal of R2800 which i never got. Send them an email then they came back to me saying they have removed R1300 due to bonus regulations which did not make any sense as i have met already. Now a R1500 was the cash a could withdraw according to them which never got till today. So technically i was scammed by this casino. I wonder how they get away with scamming people and how the gambling board or the law allow such nonsense. It shows that the whole system is corrupt. Just wonder how many like me have suffered to this pathetic group of individuals and their s*** casino. They are to be ashamed, R150 is change, very little money, i wonder if they feel good about it..what a shame really.

Dear mthethwalll44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

MAXIMUM WINNINGS AND PAYOUTS

9.2. If a player wins from a welcome no Deposit Bonus, €50 is the maximum amount that they can cashout. The player must deposit 50 Euro to activate the account and can cash out 100 Euro (50 euro winnings + 50 euro deposit). Any amount over the maximum cashout will be removed. Any amount over the maximum cashout will be automatically removed upon cashout.

I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

• Do I understand correctly that all your winnings have been accumulated from a Free Bonus and you only deposited real funds after completing the bonus wagering to verify your payment method?

Thank you in advance for your reply.

Best regards,

Petronela

Ok....so i have accepted their bonus terms and conditions, that leaves me with R1500 that i can Withdraw and which i did. Now till this day i haven't received any of it and the funny thing is i can't even seem to reach them anywhere, live chat or email.

Hi mthethwalll44,

Could you please advise how many days ago yu requested the withdrawal?

Thank you.

Dear mthethwalll44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Petronela....so about 5 days after the i complained they contacted me cia email stating that they have deposited the R1500 into my account and a day after i received the funds...Thank you for your help very much...I've also noticed that they have been blacklisted.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mthethwalll44, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru