Slots Rush Casino - Player’s withdrawal has been delayed.

It has been 15 business days since i tried to withdraw my winnings into my paypal account. In game it says its under review, but by your own rulings i should be payed. Please explain whats going on

Dear Tyeone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that it is a first attempt to withdraw winnings from this casino? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have done everything requested of me, and the time limit set by your company is up

Thank you very much, Tyeone, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tyeone,

I have reviewed your case and will now try to contact the casino to see if I can help.

Dear Tyeone,

I received the following email response from the casino support:

"We are only able to deal with an ADR listed on the Gambling Commissions website: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers

Betable's is IBAS, and the customer should contact them directly."

As the casino will not respond to us directly, we will close this complaint as 'unresolved'. I would recommend contacting IBAS (contact details found using the link above) and submitting a complaint to them.

I am sorry I could not be of more help.

Best regards,

Adam