Slots of Vegas Casino - Player is facing issues withdrawing tournament winnings.

I won $30 from a free tournament on slots of Vegas. It was cool and exciting to win even though I wasn’t expecting it. I used the winnings in the casino and turned it into $100. When I requested a withdrawal it was denied because I didn’t make any deposits in between the "free" tournaments. That literally makes no sense to me at all. 

Dear Jdmdarko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any free promotional offers from this casino previously? Ideally, forward your bonus history along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela             

Dear Jdmdarko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.