Slots.lv Casino - The player's withdrawal disappeared.

i cashed out 2500.00 litecoin with litecoin adress but never showed up to my coinbase wallet. coinbase and slotslv casino said i had them send it to a bitcoin address. but i did not.how could i get my 2500.00 from coinbase or slotslv. i sure hope you can help me. thank you gil dearce

Hello gildearce,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots.lv Casino. Please allow me to ask you a few more question before we would move forward.

Could you please make a screenshot of your BTC, LTC wallet and a screenshot of your withdrawal request? Was it confirmed by both Coinbase and the casino that the address you used was incorrect?

Please send the requested screenshots to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear gildearce,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.

The complaint was reopen as the player submitted a new complaint with the same issue.

Dear gildearce,

Can you please answer the above asked question in order to continue resolving the case?

Dear gildearce,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

thank you i am working on it

Dear gildearce,

Can you please answer the questions? Please note that the complaint will be closed if you won't respond accordingly.

The screenshots you requested have been sent.

To answer your question, yes it was confirmed by both parties that the address was incorrect.

I have actually come close to making this mistake before, but didn't, because when I entered the wrong crypto address, the casino rejected it and it wouldn't go any further until i put the correct crypto address in. So why didn't it reject it this time? Even more, how did it get confirmed on the blockchain....

also i tried to send 50 dollar cashout to wrong address just to see if it would go through and it was rejected just the other day. i would not have made this mistake on a sum as large as 2500. thank you so much for your help gilbert dearce

Hello gildearce,

Could you please advise how exactly did you deposit - what currency and from which address? Would it let you withdraw on the same address again?

What do you mean would it let me withdrawal on the same address again? If you mean to withdrawal Bitcoin and send it to that Bitcoin address in question, no I haven't tried to withdrawal anything, I know that they usually reject addresses that have been used before, anywhere. None of this makes sense to me.

As for how I deposited, I deposited Bitcoin, through Coinbase. Looking at it now to see if I can see what address I sent from, of Im able. I do have the address I sent my deposit to if that might help.

Hello gildearce,

As we need a little more information from the casino's side as well, I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Hello, gildearce,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Slots.lv Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Slots.lv Casino Team,

Could you please provide us with an explanation of the player's issue in more detail? Has the mentioned withdrawal been successfully processed? Do you have any other information regarding this withdrawal from your provider or a responsible casino department? Can you check the issue on your side and share the results with us?

Thank you in advance for providing the information.

have you all ever been able to retrieve crypto funds that presumally were sent to wrong address. again thank you for all of your help

Dear gildearce,

It depends on the situation. If I am not wrong, once a crypto transaction is confirmed on the blockchain, it is not possible to cancel or reverse it. However, it looks like you used the LTC payment method and BTC address for your withdrawal. It should not be possible to send LTC to BTC address and opposite, and such a transaction should be rejected.

What currency do you use to play and as your casino account currency? What is the current status of your payment? Is it still pending, or has it been approved/confirmed? When was the last time you tried to contact the casino's Customer Support and/or Coinbase Customer Support and what were their statements regarding your issue, please? Could you please share all the communication with me?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

But, I would like to wait for the casino's response.

Thank you, gildearce, for your emails and information. I replied a while ago and I am waiting for your response and additional data.

However, we would like to ask Slots.lv Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

hello did you get the 10 emails i sent you. what other info are you waiting for from me. again thank you for your help. i really appreciate it

I think I received 11 emails, gildearce. Please, read my email and provide me with the requested data.

I am waiting for the casino's response.

Hello, gildearce,

I received a reply from one of our contacts from the casino.

Your complaint has been forwarded for review and a member of Slots.lv team should contact you directly regarding it to help you in resolving the problem.

Did anyone recently contact you regarding your issue? If yes, is there any progress?

I requested additional data from you via email. Could you please share with me the necessary information? Have you received the results of your ticket investigation from Coinbase Customer Support?

As of now, nobody has contacted me,

I emailed you all the information i could find on my conversations with Coinbase, as well as slots.lv.

The ending result with my ticket(s) opened with Coinbase, was, no help. They pretty much said since one type of crypto was sent to a different type of crypto wallet, then they couldn't help me.

I cont. to open tickets to try and get my situation explained fully to their understanding. With the type of issue, I am having, their form to request help was quite difficult to fill in the way I needed to. I was just rudely ignored; every ticket was immediately closed. My first contact with Coinbase was through twitter. I thought I was actually getting somewhere with them, until poof they just stopped responding to me as well. with no answers. no help.

slots.lv only had 2 very consistent things to say to me, that the withdrawal had been sent from their side, so it was no longer their responsibility, and that I needed to contact the receivers end from then on.

what information were the emails that I sent to you missing? I understood you wanted me to share with you all of the information I had, if I am missing something please let me know.

Alright, thank you for the update.

As for your question - you mentioned that "They pretty much said since one type of crypto was sent to a different type of crypto wallet, then they couldn't help me."

Unfortunately, I cannot find anything about it in the data that you sent me via email. Could you please send me this information as a screenshot of the conversation with Coinbase's Customer Support?

I would highly appreciate it if I could see their complete statement regarding your issue.

Looking forward to hearing from you.

ok i think i finally found what you were asking for and have emailed you screenshots.

thank you for being so patient

Thank you for your emails, gildearce. Yes, that is exactly what I requested before.

Dear Slots.lv Casino Team,

Could you please provide us with an update on the player's withdrawal? Has the appropriate casino department discovered anything? When should the player expect to be contacted by the casino?

We would like to ask Slots.lv Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond within the set time frame, the complaint will be closed according to the available information.

Dear gildearce,

Thank you for your last email. I will also try to answer the questions from your email here.

After gathering all the necessary information, recent communication with the casino and internal discussion with my team, we are closing this complaint as unjustified. Despite providing screenshots from cypherblock.com about the transaction, a wrong receiving address was used upon requesting the LTC withdrawal. The casino processed your withdrawal and sent the disputed funds to the address that you provided it with. In this case, the casino is powerless and cannot further do anything on its side to help you. I am afraid that if even the payment method provider cannot find your funds, they are simply "lost". But it is not the casino's fault.

Unfortunately, for our part, we can only advise you to be careful about what you enter where in the next withdrawal requests and possibly consult with someone before doing something you are not sure about. The best option is to use a casino's Live Chat.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino or a crypto e-wallets/transactions specialist. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru