Slots.lv Casino - Player’s withdrawal has been sent in the wrong currency.

On December 13th I submitted for a withdraw and provided the casino with my Bitcoin receiving address and they sent the funds to the same address but as Litecoin. The funds are now in a Litecoin wallet that is not attached to my wallet. These funds remain unspent in that wallet.

Dear IamTheLight219,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you have access to the Bitcoin e-wallet? Are you able to maneuver with the funds that have been sent there?

If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

Nevertheless, if you have provided correct information and the casino made a mistake by sending the wrong currency I believe that we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I've access to my Bitcoin receiving address that I gave them but because they sent it in Litecoin, I do not have access to that Litecoin wallet. Despite it sharing the same exact wallet address, as my Bitcoin receiving address.

Thank you very much, IamTheLight219, for the forwarded screenshots. Could you please advise if you have received any winnings from this casino in the past? Was your casino account held in Bitcoin?

Yes, that's exactly what I wanted to know 🙂 Thank you very much, IamTheLight219, for providing all the necessary information. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello IamTheLight219,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Dear IamTheLight219,

Unfortunately, we haven't received any respond from the casino yet. Please note that the complaint will be closed as unresolved which may then lead to casino's rating deduction if they fail to respond within the next 7 days.

I honestly don't think they really care at this point. Their reputation is bad enough already has it is so I highly doubt they're going to do anything make it right because to say they're not going under or something and perhaps they're getting all that they can get it now while they're still operating? They probably figure 'oh well'.. I mean that's not an absolute, I can only speculate at this point. Of course I'm not making any accusations, I just figured maybe someone out there knows something that we don't? I really appreciate your efforts in this. Have they resolved anything in the past? Anything similar to this? Just curious...

Hello IamTheLight219,

We haven't receive any respond from the casino. Unfortunately, we will be now forced to close the complaint as unresolved, which may negatively affect the casino's rating. I'm sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick