HomeComplaintsSlots.lv Casino - Player believes that games have been manipulated.

Slots.lv Casino - Player believes that games have been manipulated.

Amount: $10,000

Slots.lv Casino
Safety Index:Below average
Submitted: 19 May 2022 | Case closed : 02 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the US is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I have deposited around a total of $10000. The casino often ends the Blackjack game on a 21. Often time the game freezes leaving me to believe they are figuring out which cards to put in. Every time I use a bonus it never rolls over.

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2 years ago

Dear Brandon,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Best regards,

Kristina

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2 years ago

Dear Brandon,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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