The player from South Africa was asked to make a deposit in the casino in order to be able to withdraw her winnings. We closed the complaint because the player stopped responding.
I have won with signup bonus with the Garden Slots Casino. I have also met my wagering requirements. I have tried to do a withdrawal but it's only allowing me to withdraw via coin base wallet. I have registered a coin base wallet but when I tried to withdraw they state that I am required to deposit an amount of 10$ first to verify coundraw wallet in order for them to be able to proceed with my withdrawal. I have tried contacting support and the withdrawal team but I have got no response.
Dear Chinky,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
However, I need to emphasize the casino requesting you made a minimum qualifying deposit with a new payment method is nothing unusual.
We would recommend you follow the casino's request to make a minimum deposit in the casino in order to withdraw your winnings from a no-deposit bonus.
Please let me know about the result.
Is garden slots a legit casino. Will my withdrawal be gaurateed if I make the deposit.
I will do a deposit and Rey withdrawing. Will let you know the outcome
Dear Chinky,
Is there any development in your issue? Do you require further assistance from us?
Please let me know.