HomeComplaintsSlots Garden Casino - Player was asked to make a deposit in the casino.

Slots Garden Casino - Player was asked to make a deposit in the casino.

Amount: $100

Slots Garden Casino
Safety Index:Below average
Submitted: 30 May 2023 | Case closed : 27 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from South Africa was asked to make a deposit in the casino in order to be able to withdraw her winnings. We closed the complaint because the player stopped responding.

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1 year ago

I have won with signup bonus with the Garden Slots Casino. I have also met my wagering requirements. I have tried to do a withdrawal but it's only allowing me to withdraw via coin base wallet. I have registered a coin base wallet but when I tried to withdraw they state that I am required to deposit an amount of 10$ first to verify coundraw wallet in order for them to be able to proceed with my withdrawal. I have tried contacting support and the withdrawal team but I have got no response.

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1 year ago

Dear Chinky,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

However, I need to emphasize the casino requesting you made a minimum qualifying deposit with a new payment method is nothing unusual.

We would recommend you follow the casino's request to make a minimum deposit in the casino in order to withdraw your winnings from a no-deposit bonus.

Please let me know about the result.

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1 year ago

Is garden slots a legit casino. Will my withdrawal be gaurateed if I make the deposit.

I will do a deposit and Rey withdrawing. Will let you know the outcome

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1 year ago

Dear Chinky,


Is there any development in your issue? Do you require further assistance from us?

Please let me know.

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1 year ago

Dear Chinky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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