Slots Garden Casino - Player's withdrawal was canceled.

I won 380 dollars after playing through the playthrough. It stated i had 370 withdrawlable funds. So i withdrew it and they denied me saying i used multiple free chips. I played through all the chips i used and they still denied me. On top of that they took what i had left in my account, they denied my winnings and robbed me for my balance. Nothing but a bunch of picks.

Dear marcusmcfarling17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Garden Casino.

I checked the casino website it seems the casino's explanation seems to be about this rule in their terms&conditions: https://www.slotsgarden.com/terms-conditions/

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

• Could you please explain if the bonus in question was a no-deposit bonus?
• Did you redeem multiple no-deposit bonuses in a row without a deposit in between?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear marcusmcfarling17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.