Dear Floridafan2305,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When did you request a withdrawal from the casino?
Please share with us the detailed reason the casino gave you when they denied your withdrawal request.
Looking forward to hearing from you.
Best regards,
Tomas
Dear Floridafan2305,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When did you request a withdrawal from the casino?
Please share with us the detailed reason the casino gave you when they denied your withdrawal request.
Looking forward to hearing from you.
Best regards,
Tomas