Slots Garden Casino - Player's winnings and deposit are lost.

So I got sent a free chip and won some money off of it. I had 146 available to withdrawal. I even played through and it popped up saying I could withdrawal. So I requested for 100 to withdrawal. Then I sent in 10$ Litecoin to verify my account and I closed my browser and didn't play after that. I should have had 56$ available to use. When I logged back in everything was gone. I spoke to support and the man I spoke with was very rude. He said that it was money that I shouldn't have won because it was won off a bonus. Well first of all they sent me an email with the free plays. I don't feel I did anything wrong.He did tell me I would get my Litecoin sent back to my original wallet that same night. So I waited till the next day and it still wasn't there. So I contacted support again and this time it was a woman. She was nice enough. She told me that I would still receive my 10$ back and after she checked it a second time came back and said that I used it already and wouldn't receive it back. I said how that was possible because I logged off after sending it and only knew that it was deposited because of the email I received. I think they are a big scam and 2ould not recommend using them. They took not only what I won fair and square even after my play through but also what I left on my account and the money I deposited.

Hello ashleypowell0622,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Garden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever bonus in the casino? Do I understand it correctly that even the $100 you requested for the withdraw were confiscated? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear ashleypowell0622,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.