Slots Garden Casino - Player’s account has been blocked.

I submitted all the document and they told me they updated everything now I can't even browse the casino app they told me that someone will contact me till today still waiting

Dear Salome,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise if you have redeemed any promotional offer from this casino when depositing funds into your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, could you please forward the exact URL of the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Salome, for forwarding all the relevant communication. Do I understand correctly that you have submitted all the personal documents for the account verification six days ago (on the 13th of July)?

Dear Salome,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"Good day 

Please receive attached form that I send and take note that I also submitted document that was needed and the email I forwarded was the one they told me that everything was approved"

Thank you very much, Salome, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Salome,

I looked at your complaint and will do my best to help you. I would like to invite Slots Garden Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Greetings all,

Unfortunately Salome, the South African version of Slots Garden has been discontinued. I have informed the Slots Garden service team of your situation, they have located the requested withdrawal and should be in direct contact with you via email to resolve the issue.

Best wishes,

Nick and Slots Garden

Dear Salome,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

But they didn't inform us about disconnect all I want is when will my withdrawal be done

They approved everything but when is time to pay They say they will respond why I provided what they wanted what is the email for? They got my documents let them pay the amount I won please

Dear Nick,

it looks like Salome didn't receive her winnings yet, can you please investigate why?

Hey all,

You will need to communicate and cooperate with the service department in order to make this happen Salome, there should be an email in your inbox. Reply to that email, follow their instructions, and you should be paid in good time.

Best,

Nick and Slots Garden

I'm still waiting for the email as per slots garden communication I have checked all my emails nothing and I'm sure if I saw that email I was going to reply

Salome contacted me by email and confirmed that she got paid and the case is resolved.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru