Home Complaints Slots Garden Casino - Player is dissatisfied with the casino’s services.

Amount: R740

Slots Garden Casino - Player is dissatisfied with the casino’s services.

6.4/10 Questionable reputation Submitted: 27 Sep 2019 | Resolved : 10.10.2019
Our verdict

Case closed

RESOLVED

Case summary

42 days ago - 10 Oct 2019
William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services.
Written by Jozef
Casino Guru admin
Public
William

made several deposits at slots garden zar, made a deposit of R520 which was lost then used a coupon which gave R250 free plus R10 of free spins and max cashout of R1000. made the playthrough of R1000 cashout on 28th july. on the 9th august it was approved and they removed R260, as stipulated in the rules, i can understand that. but then it was back and forth emails to get the correct documents, then they stopped replying to emails once i sent in the correct documents. live chat likes to pretend they are looking into the matter while they dont actually give any concrete reasons. still waiting for this phantom "payout specialist" to resolve my issue. the review you have given this casino in not indicitive of the service i am receiving from them. its really not about the tiny payout im awaiting, its about the trust rating which they have broken and the non response i get. if they are messing me about with R740 and they are gving the same treatment to 100 people thats R74000 of valid payouts they arent paying.

Public
Jozef

Dear Villiam.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about the way you've been treated by the casino. It’s quite usual for a verification process (in this casino) to take couple days or even weeks to get fully processed. We also inform players about this in the review of Slots Garden Casino, as shown below. 

"That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times."

Of course, it isn’t correct that you haven’t received any proper explanation from the casino since it has been more than a month. Do you agree with Casino Guru contacting the casino about this issue? 

 

Best regards, Jozef

 

Public
William

Hi, the matter was sorted. Slots garden did finally pay out the requested amount last Friday. Thank you though.

Public
Jozef

Dear William,

 

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.