Slots Garden Casino - Player claims that payment has been delayed.

They have taken too long to pay me my money.

Dear jessmx89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, thank you very much, I'll wait.

They are rats, really.

Dear jessmx89,

Have you received your withdrawal from the casino yet?

Not yet

Thank you for the screenshot. Could you please tell me if you made any successful withdrawals before? Have you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

not at all

If you pass the KYC verification, with active bonus

so what's going to happen????? They took a long time to respond.....

Thank you very much, jessmx89, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jessmx89,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slots Garden Casino representative to join this conversation and participate in resolving this complaint.

Dear Slots Garden Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

If you like you can close this

Dear jessmx89,

Thank you for your response.

Have you received the funds? Or is there any other reason why you would like to close the complaint?

Thank you very much in advance.

Kind regards,

Stefan

Dear jessmx89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.