The player from France had complained about the casino canceling his winnings of €154 and only returning his deposit, despite him having followed all the terms and conditions. He had registered his account on January 11 and it had been fully verified on January 16. He had exclusively played sports betting and accumulated his winnings without an active bonus. However, we were unable to assist with his complaint as it pertained solely to sports betting, an area in which we lacked expertise and a dedicated department at that time. Therefore, we had to reject his complaint.
Slots dreamer Casino - Player's winnings confiscated by casino.
Amount: €154
Slots dreamer Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
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Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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9 months ago
this casino canceled my winnings (€154) and just gave me back my deposit even though I had followed all the general conditions.
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9 months ago
Dear Junoreactor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Hi Petronela,
"Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?"
--> I registered on January 11 and my account was fully verified on January 16
"Which games you’ve been playing (live casino games, slots, or sports betting)?'
--> exclusively sport betting
"Were your winnings accumulated with or without an active bonus, please?"
--> i accumulated my winnings without an active bonus
Thanks a lot
I hope to pay me back
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8 months ago
Thank you, Junoreactor, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
