The player from Indonesia had been dealing with a delay in the withdrawal process for a week. The Complaints Team had advised the player that withdrawal delays could be standard due to reasons such as unfinished KYC verification or high volume of withdrawal requests. They suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. The team had extended the complaint response timer by seven days. However, due to the player's lack of response to their messages and questions, the complaint could not be investigated further and was subsequently rejected.
Slots & Luck Casino - Player's withdrawal has been delayed.
Amount: 72 BTC
Slots & Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Slots & Luck Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
I made a withdrawal request on December 5 2023, it's been 1 week but my money hasn't been sent to my wallet
Public
Public
11 months ago
Dear xdakacak,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
