Slots & Luck Casino - Player believes that their withdrawal has been delayed.

I met the conditions and requested 99 $ for withdrawal. At the beginning I was told that the payment would be made in 1-2 working days, later it was 3-5 working days and now I should wait another 10 days. My account is verified and I'm just being held up. I hope thag my issue can be resolved with the help of Casino Guru (THANKS!).

Dear theodor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear theodor,

Have you received your withdrawal from the casino yet?

Hi Kristina, meine Auszahlung habe ich leider nicht erhalten. Jetzt sind schon 2 Wochen vergangen...

Thank you for your reply, theodor. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Furthermore, have you accumulated your winnings with or without an active bonus?

Dear theodor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Leider noch nie eine Abhebung durchführen können. Die Auszahlung wird als ausstehend beschrieben.

Have you received any explanation regarding the delay? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear theodor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.