HomeComplaintsSlotozen Casino - The player struggles to verify.

Slotozen Casino - The player struggles to verify.

Amount: 270 R$

Slotozen Casino
Safety Index:High
Submitted: 09 Apr 2022 | Resolved : 22 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player struggles to verify as the casino is rejecting his documents. The complaint was resolved as the player got verified and received his pending withdrawal.

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2 years ago
Translation

Absurd, I made a deposit of 600 reais, when I finally won something, I sent the documents more than 30 times and they don't want to approve my account, they are making it difficult not to pay, I sent the same documents in other casinos and they were all accepted. They are not willing to pay.

Automatic translation:
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2 years ago

Hello Monique,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Slotozen Casino.

Please allow me to ask you a few more question before we would move forward.

Did you ever withdrawn from the casino before? Was your account ever verified in the past? When was the last time the casino responded to you and what was it?Could you please advise which documents were already accepted and which are always rejected?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

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2 years ago
Translation

No, I never requested a withdrawal because it was the first time I won something, yesterday 04/09, I spent all day sending documents, I changed the format that was requested, I sent it 29 times and it was rejected, they only accepted the electricity bill and the proof of pay4fun account because I got in touch in the chat, because even that they were rejecting. They rejected my driver's license, which is clear. There's no way to reject the photo, you were the first.

Edited
Automatic translation:
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2 years ago

Hello Monique,

Did the live chat specify why are the documents rejected and what should you do to send the correct ones? Which documents are still missing to be verified?

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2 years ago
Translation

They paid me. But to this day I don't know which documents they didn't accept. I don't deposit anymore. I do not trust .

Automatic translation:
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2 years ago

Hello Monique,

I'm glad to hear that you have received your money. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Regards,

Nick

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