Slotozen Casino - The player is unable to verify.

Amount: €750

Slotozen Casino

Safety Index:High Submitted: 31 Dec 2021 | Closed : 16 Jan 2022

Closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player is unable to verify and withdraw his winnings. The complaint was rejected as the player stopped responding.

Public

marciistamstart

Junior Apprentice

Germany

Public

3 years ago

OriginalTranslation

Hi.

Having problems with this casino. I have already read that the casino likes to cause problems here on purpose. My verification data is allegedly incorrect. Is absolutely wrong. It's about my address. You can write my address both with and without, namely with a letter. No casino has ever found fault with this. Because of this, I am denied the payment, which is absolute and pure chicane. I do not tolerate that. It is the first casino in the world that does not accept data !!! Please help me there!

Automatic translation:

Public

Nick

Complaint Specialist

Public

3 years ago

Hello Marcel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotozen Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you start the verification process? Is this your first ever attempt of withdrawal in this casino? What did the casino respond to your explanation.

Please note that if it's your first withdrawal in the casino and you are going through the verification process, you can't expect to finish it in a single day. We usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.

In this case I would only recommend you to wait and please keep us updated.

Regards,

Nick