The player is unable to verify and withdraw his winnings. The complaint was rejected as the player stopped responding.
Slotozen Casino - The player is unable to verify.
Amount: €750
Slotozen Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Slotozen Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
Having problems with this casino. I have already read that the casino likes to cause problems here on purpose. My verification data is allegedly incorrect. Is absolutely wrong. It's about my address. You can write my address both with and without, namely with a letter. No casino has ever found fault with this. Because of this, I am denied the payment, which is absolute and pure chicane. I do not tolerate that. It is the first casino in the world that does not accept data !!! Please help me there!
Automatic translation:
Public
Public
2 years ago
Hello Marcel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotozen Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you start the verification process? Is this your first ever attempt of withdrawal in this casino? What did the casino respond to your explanation.
Please note that if it's your first withdrawal in the casino and you are going through the verification process, you can't expect to finish it in a single day. We usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.
In this case I would only recommend you to wait and please keep us updated.
Regards,
Nick
