The player from Switzerland tried to withdraw their winnings, but the request was canceled. Unfortunately, the player lost all money that was returned to their account, therefore we were forced to reject this complaint.
Slotozen Casino - Player's withdrawal has been canceled.
Amount: €1,500
Slotozen Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Slotozen Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
The casino mistakenly canceled a withdrawal request from me even though I did everything correctly. Deposit 3 x wager done .
Likewise, the Kyc was a 5 hour exercise.
The 7 x 24 hour chat was never active today
I want the 1500 € that I then lost (also a business model...) to be reimbursed.
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2 years ago
Dear Robin60,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that after the withdrawal request was canceled, all money was returned to your balance, and then you lost it all? Could you please clarify how much money is currently in your account?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
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Hello Kristina
Nothing more. Unfortunately
Greetings Roger
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2 years ago
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Hello Kristina,
Are you from Guru or from Slotozen?
Many thanks
Greetings Roger
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2 years ago
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Me again
Why on earth did Slotozen get 8.2?
These are all beginners, none of my favorite slots, no side bets possible in blackjack. Rude not to say scammers
Greetings Roger
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2 years ago
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Hello Kristina
I was now offered 25 free spins.
How can your team give this casino such a high rating.
I do not get it
Greetings Roger
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2 years ago
Thank you very much for your reply, Robin60. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.
I understand that this wouldn't happen if your withdrawal was successfully processed, but that doesn't change the fact that you decided to play with the returned funds and lost them all. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Thank you for your understanding.
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
