Slotozen Casino - Player’s struggling to pass the KYC.

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

I just forward you everything I have by email !!

Thanks a lot !

Thank you very much vincvinc1980 for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello vincvinc1980,

I have reviewed your case and will now contact the casino to see if we can find a resolution.

Hi Adam,

I don't know if you have something to do with it but the matter is resolve 🙂

Thanks a lot for your help.

Have a nice day !

Dear vincvinc1980,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam