HomeComplaintsSlotozen Casino - Player questions the fairness of the casino games.

Slotozen Casino - Player questions the fairness of the casino games.

Amount: A$5,000

Slotozen Casino
Safety Index:High
Submitted: 08 Dec 2023 | Case closed : 23 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Australia had accused the casino of being rigged and had requested a full play history. We had informed the player that we couldn't proceed based solely on his claim and had asked for additional information, including his complete game history. After extending the response time by 7 days, we received no further communication from the player. Consequently, we had to reject the complaint due to the lack of response and inability to conduct a thorough investigation.

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11 months ago

This Casino is a rigged site. I have asked for my full play history to be sent through

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11 months ago

Dear AdsNis23,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Edited by a Casino Guru admin
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11 months ago

Dear AdsNis23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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