HomeComplaintsSloto'Cash Casino - Player's winnings have been confiscated.

Sloto'Cash Casino - Player's winnings have been confiscated.

Amount: $1,000

Sloto'Cash Casino
Safety Index:Above average
Submitted: 03 Mar 2023 | Case closed : 20 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US requested a withdrawal and continued playing. Later the casino informed her that she was not supposed to play and confiscated her winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I had winnings of $1000. I was so excited. I initiated a withdraw and while waiting for my winnings I started to play again... My winnings were voided and they said this was because I started playing while my withdraw was being processed. I was so bummed. I needed that money so bad.

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1 year ago

Dear jessliviniris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you continued playing with part of your winnings or if you made a new deposit? Do I understand correctly that the casino confiscated all your winnings?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear jessliviniris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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