The player from Georgia had not received the promised 350 free spins after making several deposits for a promotion. Despite having contacted customer service several times, the issue had remained unresolved. We had attempted to assist by asking further questions to fully understand the situation, and even extended the response time by 7 days. However, due to a lack of response from the player, we had been unable to proceed with the investigation or offer potential solutions. The complaint was consequently rejected.
Sloto'Cash Casino - Player didn't receive free spins promotion.
Amount: $125
Sloto'Cash Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
I used one of their promotions that said 350 free spins with deposit. I deposited the money and it did not give me 350 spins I received 33 from a totally different promotion. Customer service said on my next deposit. I will receive 350 spins next time.. the money once twice three more times and never received the 350 free spins. I spoke with another customer service rep, and they were no help at all. I gave them several chances to make this right. I hope nobody else gets screwed over by them like I did.
Public
Public
9 months ago
Dear brandonwatson201,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you activated any promotional offer in this casino in the past?
- Could you please advise which exact bonus you have tried to activate and play?
- If there's any relevant communication please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Public
9 months ago
Dear brandonwatson201,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
