Slotnite Casino - Player’s struggling to complete account verification.

Nach der geforderten Auszahlung war das Konto direkt gesperrt. Man möchte einen stromnachweis oder ähnliches um die Gelder auszuzahlen. Es ist mittlerweile 8 Wochen her. Meldebescheinigung Ausweiskopie Bankverbindung alles hingeschickt keine Auszahlung verlangen einen stromnachweis oder Kontoauszug. Völliger Schwachsinn. Auf erneute Anschreiben keine Reaktion.

Dear Meco,

Thank you very much for submitting your complaint. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Das Casino hat alle Unterlagen mit meldebescheinigung der Stadt erhalten. Sie wollen einen Stromnachweis der garnichts über meine Meldeadresse aussagt. Und dieser Nachweis läuft über unsere Tochter.

Thank you very much Meco for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Meco,

I looked at your case and understand your situation. I will contact the casino and see what can be done. I would like to ask the Slotnite Casino to reply to this complaint.

Hello Meco,

Thank you for your review.

We have investigated your claim and note that you were found to be in violation of the warranties outlined in clause 4 of the website terms and conditions https://www.slotnite.com/terms.

Your account was therefore suspended, and the deposit made returned to the source it originated from.

For further clarity in this regard, we refer you to the email from our Accounts Team dated 19th May 2020.

Trusting this provides clarity to the query raised.

Kind Regards

Slotnite Casino

Hello Meco,

Could you please forward the aforementioned email from the accounts team to my email address (peter.m@casino.guru)? Thank you.

Dear Meco,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.