The player from Germany is facing issues withdrawing 1000€ from a casino, despite abiding by all conditions and having a fully verified account. He requested a withdrawal on 19.11.2023 and has not received his funds till now.
Slotmaniax Casino - Player's withdrawal is delayed.
Amount: €1,000
Slotmaniax Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello Casino Guru,
I requested a withdrawal for 1000€ on 19.11.2023. According to the terms and conditions of the site, the withdrawal can take up to 7 working days. Sadly, I have still not received the withdrawal I requested.
I played with the welcome bonus, according to which the maximum withdrawal after successful turnover is 1000€. I have done that. My account has been fully verified since 19.11.23. I am attaching my verification and my withdrawal request along with the successful bonus turnover. I have abided by all the conditions. I ask for your assistance.
Shnyniflake
Automatic translation:
Public
Public
11 months ago
Dear shnyniflake,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
11 months ago
Translation
The casino hasn't contacted you for 14 days
Automatic translation:
Public
Public
11 months ago
Thank you very much, shnyniflake, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
11 months ago
Dear shnyniflake,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotmaniax Casino representative to join this conversation.
Dear Slotmaniax Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
Public
Public
11 months ago
Translation
Good day,
You can close this case I received that money. 🙂
Automatic translation:
Public
Public
11 months ago
Dear shnyniflake,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Mirka
Casino.Guru
