The player struggles to verify his account as his proof of payment is getting rejected. The complaint was closed as the player stopped responding.
Slotman Casino - The player struggles to verify his account.
Amount: €2,200
Slotman Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
All documents have been verified. You should bring proof of the payment with the time, date, amount and name of the transferor. There is no time in German online banking and the name is not displayed either. Uploaded a screen of the transfer and a copy of my bank card. The documents were rejected. I have never experienced something like that. Let's see when and if I get my money. Bad support/ casino ever. I'm pissed off!
Automatic translation:
Public
Public
1 year ago
Hello Sako684,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotman Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did try to explain the casino that you can't get such a document from the bank? Did you also try to contact your bank if they are able to issue such a document or simply a confirmation of you being the owner of the bank account which you used to deposit?
Looking forward to your answer.
Regards,
Nick
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