Slotman Casino - The player's self-exclusion failed.

Hi

i opened an account with this casino two years ago. I was deposited and lost 2600$. But I was closed my account because of addiction after lost the money. But I found out they are running the same license with the casino named Bao casino. I was self excluded in Bao casino before because of addiction. According to Antillephone license, the player closed the account by gambling addiction to one casino it applies to all the casino sharing the same license. They could have blocked me for creating new accounts and blocked my deposits. They made it purposely to make deposits and got money from me. Even I have requested the card ban as well to their partner sites as well. I am looking for your help to solve this if I am abused.

Dear Antony181980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotman Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Slotman Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Hi

i told my addiction to same license of their casinos few months before because of gambling addiction. According to their license if we say addiction to one of their license it applies to all the casinos owns the same license.And I set the limits 1000$ per week as well they removed my limits without even I contacted mail. They might have been removed by live chat. According to their rules they have to remove the limits by emails only. I never requested to remove the limits via email.Please check this as well.

Can you please clarify where did you get the information that you can't change the limit by chat? The screenshot of terms only showing that for further information you can write to the e-mail support.

No you can change the limit by chat, but their terms said clearly incase want to increase limits you have to contact via email.

Dear Antony181980,

I'm sorry but I do not see such information anywhere in the screenshot you posted. Can you please clarify where is this information?

Hi

i marked in the attachment here. My addiction being carried out from their regulator clearly said I am banned from direx nv but they let me made new accounts as well from Slotman. Please check your mail for

this evidence.

Dear Antony181980,

That paragraph only says that for further information, you have to contact the support. It doesn't say anything about whether you need to contact the live chat or e-mail support to set the limits.

Hi

i can’t remember how I removed the limits. I need a deposits refunds because I told my addiction to the same license casino because they used to refund the deposits for players self excluded in their sister sites because of gambling addiction.

Hello Antony181980,

Unfortunately as long as you did not request for the self-exclusion directly in Slotman Casino, there is nothing we can do. Please remember that casinos with some licenses are not obligatory to exclude the player from all their sister casinos as they might be not connected at all. If they did it in the past, it was up to them or the regulator's decision. Also if you were aware of that fact previously, you should have avoid the casino otherwise is just speculations.

Feel free to contact the licensing authority of the casino if you wish to continue resolve the issue. The complaint will be closed.

Wish you best luck.

Regards,

Nick