The player from Italy had his bonus privilege revoked. We’ve rejected this complaint as unjustified.
Slotman Casino - Player’s bonus privilege has been withdrawn.
Amount: NZ$74.89
Slotman Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Slotman Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
I joined the weekly promotion with RELOAD code (50% bonus on deposited) but I did not receive the bonus, I contacted the operator in chat who informed me after a long wait that the casino made the decision not to give me any more deposit bonus! They could act correctly by simply sending me an email notice so that I could have the right to choose !!
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Translation
The fairness of this casino is highly questionable. If you win and are profitable as in my case, they limit your account without any warning and ethically this method is very incorrect.
Regards.
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3 years ago
I fully understand your point of view, Nemokid. Could you please advise if you were able to withdraw your deposited funds? Thank you very much.
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3 years ago
Translation
The last deposit on which I did not get the bonus was still played. From how I have been able to read the casino can do anything but one thing is certain: acting in this way towards any customer I highly doubt that the same re-deposits in that particular casino!
Regards.
Automatic translation:
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3 years ago
I understand. Unfortunately, I have no other option just to reject this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
