The player from Germany has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. Since the funds have been played before we could intervene we’ve rejected this complaint as unjustified.
Slotman Casino - Player has been struggling to withdraw his winnings.
Amount: ??
Slotman Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I signed up at Slotman Casino after seeing the good rating at Casino Guru.
150 € deposited via Mifinity went immediately without any problems and played without a bonus.
My documents were uploaded for verification and a payment of € 200 was given in the order and then it really started.
Rejected 3 times recently allegedly technical problems and I should wait for a message that never came.
I gave up hope and gambled away the € 200 because I was very upset with the way the casino dealt with the player, stubbornly and outrageously, I then closed my account permanently and hope the Casino Guru team will evaluate Slotman more precisely under the microscope because for me this is not a serious casino and has not earned the good rating.
Kind regards.
ragner69
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2 years ago
Dear ragner69,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
The variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Please understand that casino reputation can’t be determined by a negative experience of a single player. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
With my contribution I just wanted to draw your attention to the problem, I deposited with ewallet Minfinity and Mifinity is offered as a payout method.
The other Slotman Casino after my research is damn difficult with the payouts. As I could find out on the net, I am not an isolated case and many players have had the same problems or still do and that is a sign for me that Slotman Casino is not a serious casino and should rate accordingly.
PS. For me until now and also in the future Casino Guru is a reliable and trustworthy site where I orient myself when looking for an online casino or want to test it.
KIND REGARDS.
Ragner69.
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2 years ago
I fully understand your point of view, ragner69, and thank you for your kind words. I'm truly sorry that you didn't contact us before it was too late to intervene.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
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2 years ago
Dear ragner69,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
Since the funds have been played before we could intervene we’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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