A player from Germany deposited 30 euros at Slotlords via Sofortüberweisung, but the transaction showed as declined despite the money being debited. Despite contacting support, the issue remained unresolved after 10 business days. We advised the player to contact the payment provider, Sofortüberweisung, for further investigation. The player did not respond to follow-up messages, and the complaint was rejected due to lack of communication.
SlotLords Casino - Player’s deposit is missing.
Amount: €30
SlotLords Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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3 months ago
Translation
Hi, it's me again. Two weeks ago, I deposited 30 euros via Sofortüberweisung at Slotlords. The money didn't appear in my player account, and the transaction status showed as pending. The next day, I checked again, and suddenly it said declined, even though the money had been debited from my account. I asked support what was going on, and they told me it could take up to 5 business days. Now it's already been 10 business days, and I just checked at the casino, and apparently, there's still no feedback from the provider.
Automatic translation:
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3 months ago
Dear Lolek100,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
Translation
I have already looked for the payment provider but cannot contact them and the same thing happened to me yesterday at Oshi Casino, the same provider and the money is gone, not in my account
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3 months ago
Sofortüberweisung can be contacted either via phone or email. You can find the information about customer support on their website. Please keep in mind that in cases of lost deposits, it is vital to contact the payment provider first to inquire if the payment reached the recipient, if it was reversed, or if it never left your account. Thank you for your understanding.
