SlotLords Casino - Player's address verification is delayed.

Hello!

Slotlords Casino is stalling and giving me the runaround regarding a document for address verification.

I've been sitting here for almost 10 hours just trying to get a document verified.

Emails are going back and forth.

I'm supposed to upload a PDF file showing my address.

I've done this multiple times.

It was rejected.

All other documents were accepted.

In other online casinos where I also play, I haven't encountered such significant issues!

Dear the-car-tuner2024go,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which proof of address documents you have already provided and when exactly did you send the last one?
• Have you provided it in the correct format?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear the-car-tuner2024go,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.