Slotjoint Casino - Player’s withdrawal has been delayed.

I have played on slotjoint casino for many years, and when I first wanted to make a withdrawal on the 11.april 2020 and sent in all my verification papers- they didnt verified The docs I uploaded to my account. After almost a week i Cancelled the withdrawal.

on thursday the 30.may 2020 I won 7000euro and made a withdrawal and thought the docs I’ve already uploaded was enough, and wrote to Them to know if they needed anything Else.

On friday I Got an e-mail saying they needed bank statement papers for the last 3 months showing deposits to slotjoint. I sent Them after 30minutes and I have e-mailed Them everyday since and only get responses like "We Will Ping our finansial department".

on friday the 8/5 they confirmed the withdrawal. And told me it would take 2-8 business days for the money to reach my account.

I talked to my bank, who told me that It never takes more that 3-4 business days to recieve a payment via iban (regardless What country it comes from). So I asked slotjoint if I could see details about the payout, because my bank wanted me to ask. They say I have to wait 8 days and after that they Will look into it.

I have been emailing slotjoint many times without answer, but recieved an e-mail Yesterday (same answer) "please wait 8 full businessdays", but the money is still not in my account. And today it has been 19 days since I asked for a withdrawal, and 12 days since they processed my withdrawal (and 8 businessdays). But I have not recieved anything. They asked me to write Them today if I still havent recieved my money. Now they dont answer again.

I have been waiting Way too Long for this now. I really dont know What to do- Will you please help me and talk to Them?

I am so sorry, because I have played at slotjoint for many years and the first time I Will make a withdrawal I dont recieve my money, I rwally like the casino and hope they are trustworthy🙂

Dear Mia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela

Thank you so much for your Quick response.

i have not recieved a tracking number, they just informere me that they sent the money on May 8th.

i have successfully verified my profile, and it is my forst withdrawal and a Big amount (7000euros).

today has been 8 full businessdays as they Said it would take - aktualitet they Said 2-8 businessdays. I Will def let you know whenever something happens. A response or the Money in my account.

Just recieved this e-mail:

Dear Mia, 

Thank you for your email.

The Finance Team has informed us that there was just a little delay (a day late) in your payout because the bank asked some verifying question regarding your address. 

They also informed us your payout should be in your account anytime today or possible tomorrow morning. Kindly let us know please if you do not receive anything within the days so we can have them look into it sooner rather than later please?

Thank you and we look forward to hearing back.

Yours truly,

SlotJoint Support

Thank you very much Mia for your update. I would suggest waiting just a little bit longer and if you don’t receive your winnings by the end of this week, we will intervene and contact the casino. I will set the timer for 2 days and wait for your confirmation patiently. Thank you very much for your patience and cooperation. 

Thank you so much. Still havent recieved anything- but my fingers are crossed and I Will let you know og anything happens.

I look forward to hearing good news from you soon.

I have recieved my winnings! thank you for your help and support

Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Mia for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.