Slotjoint Casino - Player’s withdrawal has been delayed for 3 months due to KYC.

Jeg vente i 3måneder på min udbetaling og de bliver ved med at sige jeg skal indsende nye papir ovs.

Jeg har aflever alle dokumenter de har bedt mig og så efter då langt tid bliver de ved med at udskyde det.

Hold kæft det er så dårlig service 

Dear Michael,

I’m very sorry to hear about your problem with withdrawal which has been pending for three months now. I can only imagine how frustrating it must be to wait for your winnings for such a long period of time. May I ask you if this was your first withdrawal and what method you used? Please bear in mind that the whole process of withdrawal might take longer because the casino wants to make 100% sure that the money is being sent to the right person. Casinos take KYC (Know Your Customer) procedures very seriously. That said, I have to say that in this case it’s taking unusually long time. Please could you forward to me any relevant communication with the casino? Hopefully I will be able to help you with this matter as soon as possible.

Best regards,

Petronela

Hej

Kan du sende din mail så vidre sender jeg alle de mails jeg har 

Dear Michael,

Thank you very much for your quick response. You can forward all the relevant communication to my e-mail address petronela.k@casino.guru . Thank you very much in advance.

Best regards,

Petronela

I would like to ask Slotjoint Casino to reply to this complaint. I received all the relevant communication from the player. Please could you participate in resolving this case and advise the player what exactly is missing in his casino file to proceed with a successful withdrawal? Thank you very much in advance.

Best regards,

Petronela

We would like to ask the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Hello Michael and Casino Guru,

Sorry for the late response. As per checking with the support team, they mentioned that this complaint has been resolved. You have been paid last January 23, 2020 and we can see you are still playing with us. Should you have any questions, please do not hesitate to send us an email. 

Yours truly,

SlotJoint Casino

Thank you very much Slotjoint Casino for getting back to us.

@Dear Michael,

Could you please confirm that your problem has been resolved successfully and you received your winnings? Thank you very much in advance.

Dear Michael,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.