HomeComplaintsSlotjoint Casino - Player’s struggling to withdraw his winnings.

Slotjoint Casino - Player’s struggling to withdraw his winnings.

Amount: €1,000

Slotjoint Casino
Safety Index:Above average
Submitted: 04 Jun 2020 | Case closed : 14 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Switzerland is experiencing difficulties withdrawing his winnings. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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4 years ago
Translation

I have requested a payment of 575 euros each and over 400 euros. At first it was said that there are 2 days until the payment but suddenly there is an "error" when payment is made

I asked, but no one comments. Please help me.

Automatic translation:
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4 years ago

Dear Marco,

Thank you very much for submitting your complaint and forwarding the supporting evidence. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC account verification successfully in the past? Have you withdrawn your winnings using the same payment method before, or this was your first attempt? I believe we will be able to help you to receive your money as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago
Translation

Hello, thank you very much for your commitment!

I have verified myself that everything went well. Payout is my first one.

The support of slotjoint has contacted me (finally).

I would be very grateful if you can stay tuned until I have the money. Unfortunately, I often had bad experiences when it came to payouts.

Thank you very much.

Kind regards Marco ***

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Dear Marco,

Staying positive and waiting patiently for good news. Please keep me informed regarding any development. 

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4 years ago
Translation

Hello I hope you are fit


I haven't received anything yet.


Kind regards, Marco

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Automatic translation:
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4 years ago

Thank you very much Marco for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Hello Marco,

I looked at your complaint and will do my best to help you. I will set the timer for 6 days and if there is no reply by Monday next week, please get back to me and we will contact the casino. Does it sound acceptable? 

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4 years ago
Translation

Hi July,

that's tip top like that.

Thank you for the effort.


Kind regards, Marco ***

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Hello Marco,

Any news regarding your complaint? Thank you in advance.


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4 years ago
Translation

Hello July.

So nothing has been received on my credit card account!

Kind regards, Marco ***

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Thank you very much Marco for the reply.

I would like to invite Slotjoint Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal?

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4 years ago

Hello Everyone!


As per checking the payout has been sent last 2020-06-06 - paid back to player's card. We have been coordinating with player and we responded to emails that he sent us in a timely manner. In fact last correspondence was from us, saying that the payout has been sent - last 2020-6-8. We have not heard from the player since then. With that being said, we will send an email to the player asking for supporting documents so we can further investigate what happened to the payout we sent. 


Thank you!

Edited
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4 years ago
Translation

Thank you for the information.

I will go over the books again.

Is the slotjoint billing or something else ???

Many thanks for your help.

Kind regards Marco

Edited
Automatic translation:
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4 years ago

Hello Marco,

Any update regarding your complaint? Can you confirm that you receive your winnings?

Thank you in advance for your reply.

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4 years ago

Dear Marco,

Please, is there any new information regarding your case?

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Hello Marco and Slotjoint Casino,

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. We are sorry that we could not help you more with this case. I hope you understand.

Best regards,

Juli

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