The player from Germany has deposited money into his account through Bitcoin, but the funds seem to be lost. Player’s complaint has been resolved successfully.
Slotjoint Casino - Player’s deposit has never been credited to his casino account.
Amount: €20
Slotjoint Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
On October 1st I deposited 20 euros in bitcoin but it wasn't credited to me. For the third time I have a screensh. then I was told that they should contact me. But nothing. 14 days are over without anything
Automatic translation:
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3 years ago
Dear Efikaes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
so according to my wallet it went down from the account and arrived at slotojoint
Edited
Automatic translation:
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3 years ago
Could you please forward a screenshot of the transaction? My email address is petronela.k@casino.guru. Thank you very much in advance.
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3 years ago
Translation
I don't know how you did it, but today after 16 days of waiting I got my 20 euros
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Automatic translation:
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3 years ago
I’m afraid I can’t take any credit for this 😊 However, I’m very happy to hear the good news.
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Efikaes, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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