Slotjoint Casino - Player’s account has been blocked while she was playing.

they are happy to take my 100 dollar deposit we win 700 dollars and they shut account straight away they say they want verification docs which were sent ,they didnt ask for them prior to opening account this casino is dodgy as and have notified relevant authorities they are a joke and a scam,cant even give your deposit back 

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you sent all the required documents for the verification? Account verification is triggered when a player requests a withdrawal, not when the account is created. Could you please advise if your account has been blocked or it’s still accessible? Is your balance still available for a withdrawal?

Lastly, if you have already contacted Licensing Authority, please let us know, as we won’t interfere with their investigation. Thank you very much in advance for your reply.

Best regards,

Petronela

WE DIDNT TRY AND MAKE WITHDRWAL THEY JUST CLOSED ACCOUNT HALFWAY THROUGH FREE GAMES WE WERE STILL PLAYING PLEASE HAVE THEM REFUND THE 100 DOLLARS I DEPOSITED AND WE WILL PLAY ON DIFFERENT SITE

Dear Lisa,

Foremost, please accept my sincere apology for misunderstanding your problem. I have changed the title and summary of your complaint. I will now transfer it to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Lisa, 

I'm taking over your complaint. What was the reason why the casino didn't accept your documents and closed your account? Could you please forward all relevant conversations with the casino to my email address (peter.m@casino.guru)? Casinos usually send a statement.

Hi Lisa,

You can either upload the pictures here or send them to my email address: peter.m@casino.guru.

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.